Innovative systems and products that add value to customers around the world.

Technology and Innovation


PACCAR Parts Distribution Centers around the world use innovative technology to quickly receive, store, pick and ship products. The PACCAR Transportation System uses computer modeling to determine the most efficient trucking routes for inbound material deliveries to our distribution centers.

In addition, PACCAR Parts’ warehouse-within-a warehouse concepts, including high-velocity mezzanines and automated conveyors, improve employee efficiency and increase service and reliability to our dealers and customers.

These innovative solutions and technologies move products through the supply chain to the customer in the most efficient manner, creating value for dealers and customers around the world


Bar coding is one of the keys to improving supply chain efficiency. With bar coding at PACCAR Parts distribution centers as well as PACCAR dealerships, parts are accurately picked and tracked for faster and more effective customer service throughout the supply chain.

PACCAR is the only North American commercial vehicle manufacturer to use voice technology in PACCAR Parts distribution centers. Most orders are picked using voice technology, eliminating the need to scan barcodes manually. Associates wear bluetooth-enabled headsets and communicate through a custom interface. Voice technology improves quality and productivity with improved ergonomics.


PACCAR Parts Managed Dealer Inventory Program, or MDI, is one of the most advanced technologies in the supply chain. MDI allows PACCAR Parts to manage each dealer’s inventory planning functions and provides visibility to retail transactions.

Based on data analysis, parts order recommendations are developed for each dealer location and transmitted electronically to the dealer daily. MDI provides significant benefits to dealers with increased parts availability, improved inventory turns and most importantly, increased levels of customer service.


DAF, Kenworth, Peterbilt dealers and TRP® retailers utilize a variety of award-winning advertising, digital marketing and email communication tools. These programs keep customers informed on the most current products and promotions and enable dealers to better serve their customers and more efficiently grow their business.


In addition, PACCAR Parts sponsors the DAF MAX Program in Europe, Privileges Plus in Australia, and the Kenworth Privileges, Peterbilt Preferred and TRP Performance loyalty programs in the United States, Canada, Mexico and Central/South America. These industry-first retail solutions keep customers engaged in the programs by offering a diverse collection of valuable parts and service discounts.