Category Archives: Uncategorized

PACCAR Parts receives Ogilvy Award for digital analytics and promotions campaign excellence

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RENTON, Wash., Oct. 9, 2019 – PACCAR Parts’ award-winning marketing team was honored for its successful multimedia and email advertising campaigns. The company won a prestigious ARF David Ogilvy Silver Award during an award ceremony held on September 26th in New York City.

The ARF David Ogilvy award is the only award show that honors the research and digital analytics insights behind the most successful advertising campaigns. PACCAR Parts was nominated in the Industry Vertical Category for its “Business-to-Business: Savings in Overdrive/Get in Gear” campaign.

“This recognition in the industry reflects PACCAR Parts’ commitment to customer engagement in the digital landscape,” said Chris Scheel, senior director of marketing. “It also rewards the dedication and creative vision of our talented marketing team within PACCAR Parts.”

“This honor reinforces our commitment to engage with our customers in a way that resonates with them. It also keeps us striving to innovate in customer outreach.” said Larry White, retail marketing manager.

In addition to the ARF David Ogilvy award, this is the fourth consecutive year in a row PACCAR Parts has won awards for marketing excellence including multiple Tempo Awards from the Chicago Association of Direct Marketing.

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

About TRP:

TRP parts for trucks, trailers and buses are distributed exclusively by PACCAR Parts, a division of PACCAR Inc., and are available globally through authorized retailers that include TRP Stores as well as DAF, Kenworth and Peterbilt dealerships. Supported by a worldwide network of parts and service professionals, TRP offers reliable aftermarket products that are designed and tested to meet customers’ expectations for quality and value. Regardless of vehicle age, make or application, TRP is the all-makes leader for quality parts that are trusted, reliable and proven. For more information, visit TRPParts.com.

PACCAR Parts recognized as 2019 ‘Top Company for Women to Work For’

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RENTON, Wash., Oct. 7, 2019 – PACCAR Parts was recognized as a 2019 “Top Company for Women to Work For” by the Women In Trucking Association (WIT).

The company was honored during the “Top Companies” recognition program at the WIT annual Accelerate! Conference held in Dallas on October 1. More than 10,000 votes were cast in the program with the top 50 companies recognized. Consideration was given based on the following criteria: corporate culture; training, continued education and development; competitive compensation, and other factors.

“PACCAR Parts works diligently to be a world-class example of diversity and inclusion,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “We are developing talent to increase diversity in leadership roles within our company.”

As a corporate member, PACCAR Parts is actively engaged with WIT. In March, PACCAR Parts participated in the “Salute to Women Behind the Wheel Event” at the Mid-America Trucking Show. In July, the company won the Judges’ Choice Award in WIT’s “I HEART Trucking” photo contest and was also honored for this achievement at the Accelerate! Conference.

“Participating in WIT initiatives allows us to demonstrate our mission to increase diversity and inclusivity at PACCAR Parts each and every day,” said Blanka Kopacz, PACCAR Parts director of product marketing. Blanka is also the PACCAR Parts global diversity and inclusion chair.

“Workplace diversity is championed through professional development, leadership opportunities, mentorship programs, and community outreach,” said Danforth. “Our engagement with Women In Trucking enhances those efforts.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts opens state-of-the-art distribution center in Toronto

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RENTON, Wash., May 8, 2019 – PACCAR Parts celebrated its grand opening of a new 160,000 square-foot parts distribution center (PDC) in Toronto, Ontario on March 20, 2019. The new facility will help increase uptime for commercial vehicle fleets of all sizes in the Greater-Toronto area.

PACCAR dealers, customers, vendors, and suppliers toured the new state-of-the-art facility and learned about the products, services and technology behind PACCAR Parts industry-leading parts availability. An interactive 3-D model of the new distribution center called the “PACCAR Experience” gave attendees an exclusive look at how PACCAR Parts uses PDC technology across its global distribution network to deliver superior levels of customer service.

“The PDC uses advanced technologies such as voice-activated order picking and automated banding conveyance to streamline order processing and speed up turnaround times at every touchpoint,” said Jim Walenczak, PACCAR Parts assistant general manager – operations.

The new distribution center officially opened its doors in Toronto on October 22, 2018 and serves 65 dealerships throughout Canada. The new PDC replaced a 55,000 square foot facility in Brampton, Ontario. The Toronto facility is the latest addition to PACCAR Parts’ global distribution network that includes 18 PDCs with more than 2.8 million square feet of warehouse space.

“The grand opening of this facility demonstrated our commitment to providing industry-leading uptime to our customers across Canada and North America,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “This milestone was made possible with the support of many talented individuals who dedicated their time and expertise to making it a reality.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts announces Flexfab and Weller Reman as 2018 Suppliers of the Year

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RENTON, Wash., April 23, 2019 – PACCAR Parts, the global leader in parts distribution and customer support for owners and operators of heavy and medium duty commercial vehicles, recognizes Flexfab as the Proprietary Supplier of the Year and Weller Reman as the Commodity Supplier of the Year for 2018.

These North American awards are presented to suppliers who demonstrate excellence in operational efficiency, retail growth initiatives, parts availability, cost management and program support.

Flexfab receives the 2018 Proprietary Supplier of the Year Award for exceptional on-time shipping and outstanding program support.

“Flexfab’s achievement of 99.9 percent on-time shipment reflects their strong drive to maximize uptime for our customers and provide outstanding support to the Kenworth and Peterbilt dealer networks,” said Blanka Kopacz, PACCAR Parts director of product marketing. “We appreciate Flexfab’s ongoing partnership with PACCAR Parts and their focus on continuous improvement,”

Weller Reman receives the 2018 Commodity Supplier of the Year for excellent retail sales initiatives and outstanding lead-time reduction and on-time shipping performance.

“The collaboration between PACCAR Parts and Weller Reman is instrumental to providing the highest level of parts availability for our customers,” said Kopacz. “The Weller team drives excellent sales growth and customer uptime. They go the extra mile and work directly with dealers to ensure same day shipping when needed.”

The accomplishments of both suppliers contribute to excellent on-shelf availability for customers and provide significant value to the PACCAR dealer network.

“Supplier performance is a key factor to increasing customer satisfaction and industry-leading uptime,” said Chris Scheel, PACCAR Parts senior director of marketing. “Weller Reman and Flexfab’s commitment to excellent parts availability mirrors our own mission to provide the highest quality products, world class service and uptime for our customers.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts announces sponsorship of Women in Trucking

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RENTON, Wash., April 8, 2019 – PACCAR Parts is proud to have sponsored Women in Trucking’s Salute to Women Behind the Wheel event, held at the Mid-America Trucking Show in Louisville, Ky.

During the Salute to Women Behind the Wheel event, PACCAR Parts representatives were on-site to speak with drivers regarding the products and services offered by PACCAR Parts, including PACCAR Genuine first-fit parts, TRP all-makes replacement parts for trucks, trailers and buses, and the industry-leading 7/24 uptime support provided by PACCAR Parts’ 365 Customer Center.

“PACCAR Parts will partner with Women in Trucking throughout 2019 as a corporate member and sponsor,” said Maegan Ortega, HR director at PACCAR Parts. “Through this partnership, PACCAR Parts will support a worthy cause and enhance our own best practices regarding gender inclusivity in the work place.”

Women in Trucking (WIT) is a non-profit organization whose mission is to increase opportunities for women in the trucking industry. WIT holds this event annually to celebrate and recognize female truck operators. It is the only event of its kind and featured guest speakers, giveaways for attendees and live music.

“PACCAR Parts is proud to join other PACCAR divisions in supporting Women in Trucking,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “By partnering with WIT, PACCAR Parts will help support the women in our industry.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts participates in Hiring Our Heroes

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Renton, Wash., Nov. 13, 2018 – PACCAR Parts is a proud participant in Hiring Our Heroes. Through this partnership, PACCAR Parts has hosted multiple transitioning veterans and hired six candidates.

Hiring Our Heroes, a program of the U.S. Chamber of Commerce Foundation, was launched in March 2011 as a nationwide initiative to help veterans, transitioning service members, and military spouses find meaningful employment opportunities.

PACCAR Parts participates as a Corporate Fellowship host employer. The fellowship program organizes cohorts of 15 to 30 active duty service members, including veterans and military spouses where available. Fellowship candidates are carefully matched with participating companies, like PACCAR Parts, based on the specific skills of the candidate and the preferences of both parties.

Candidates then undergo exclusive on-the-job training at their host company, gaining firsthand experience in the private sector.

“PACCAR Parts is my definition of a ‘veteran friendly’ organization,” said Daniel Sotoamaya, a program participant who was recently hired at PACCAR Parts as a customer service supervisor.“They checked everything off my list of expectations of what was important to me in an organization for my post-military career. From the moment I applied, their actions demonstrated that they really wanted me to be part of their team.”

Prior to working at PACCAR Parts, Sotoamaya served in the U.S. Army for 20 years. Once leaving the military, he was involved with military and civilian transition programs and consulted with them during his transition. Sotoamaya was also recently interviewed by Good Morning America and will be featured during a special moment of recognition at the Country Music Awards, hosted on Nov. 14 in Nashville, Tennessee.

“We are very excited to be able to support our military veterans,” said David Danforth, PACCAR vice president and PACCAR Parts general manager. “The Hiring Our Heroes program offers immense value for all participants. We have been fortunate to be able to participate and hire incredibly talented individuals through this program.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

Peterbilt dealers honored at 2018 Parts and Service meeting held in Orlando

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RENTON, Wash., Nov. 2, 2018— PACCAR Parts and Peterbilt Motors Company held the 2018 UPTIME 365 Parts and Service Meeting on Oct. 20 – 22 in Orlando, FL. A two-day agenda provided training, discussion and networking opportunities among customers, Peterbilt dealers, PACCAR Parts, Peterbilt Motors and PACCAR suppliers.

The meeting began with an awards ceremony recognizing dealer achievements and performance. Award criteria was based on maximizing UPTIME, retail sales growth, parts purchase growth, absorption, PACCAR MX engine technician staffing, participation in customer support programs and efforts to maximize customer UPTIME.

“These dealerships exemplify how parts and service work together to deliver UPTIME 365 support to our customers,” said David Danforth, PACCAR vice president and PACCAR Parts general manager. “They continually exceed goals by performing at the highest levels.”

The following awards were presented to Peterbilt dealerships:

The Fleet Services Dealer of the Year winner was awarded to Peterbilt of Atlanta, for their outstanding support and participation in the PACCAR Parts Fleet Services program.

The Special Markets Dealer of the Year was given to Rush Peterbilt Truck Centers – Nashville. They have increased their special markets sales by 11 percent over the last 12 months and have hired outside sales staff dedicated to special markets.

Coast Counties Peterbilt was recognized as the Technology Dealer of the Year for their use of several key PACCAR Parts technology applications and exceptional growth year to date.

The final award given at the meeting was the PACCAR Parts UPTIME Dealer of the Year award. This award recognized a dealer whose commitment to delivering service and parts programs has culminated in delivering industry-leading uptime to their customers, and was given to Rush Peterbilt Truck Center.

Over the following days, dealers attended parts and service training sessions on subjects such as capturing new markets and fleet and special market opportunities. Dealers also participated in interactive workshop discussions and attended the UPTIME expo trade fair, where 80 supplier exhibitors displayed their products and offered interactive demonstrations.

“This meeting was a unique opportunity for collaboration between PACCAR Parts and Peterbilt,” said Danny Landholm, PACCAR Parts National Sales Manager – Peterbilt. “We were able to work together to develop strategies to grow our business and bring customer UPTIME to new heights.”

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Peterbilt and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Peterbilt, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts Opens New Parts Distribution Center in Toronto, Ontario

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RENTON, Wash., Oct. 31, 2018 — PACCAR Parts is proud to announce a new 160,000 square foot parts distribution center (PDC) in Toronto, Ontario. The facility officially opened on Oct. 22 and will increase parts availability and maximize uptime for PACCAR Parts customers across eastern Canada.

The facility features state-of-the-art technologies such as voice-activated picking, an automated banding conveyor, optimized pick paths and custom inventory zones that lead to improved quality, productivity and efficiency.

With these technologies and a dedicated team of associates, the PDC will further PACCAR Parts’ goal to provide the highest quality aftermarket parts to customers, when and where they need them.

“This new world-class facility will increase our aftermarket parts distribution in Canada,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “We drive customer uptime by providing them with the highest product availability in the industry, exceptional service and unparalleled value.”

The Toronto PDC, along with the Montreal, Quebec PDC, which opened in 2014, will offer eastern Canadian customers exceptional parts availability that is unique to the PACCAR Parts supply chain.

“The strategic location of the Toronto PDC equips us to increase our next-day deliveries,” said Laura Bloch, assistant general manager – operations. “We will increase customer uptime by adding a greater breadth of product and increasing our availability to service customers within 24 hours.”

This new facility in Toronto is part of PACCAR Parts’ growing global parts distribution network, which includes 18 PDCs worldwide. As world-wide distribution expansion continues, PACCAR Parts will drive industry leading customer uptime and productivity to new record levels by delivering best-in-class supply chain performance and increased product availability.

About PACCAR Parts:

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Peterbilt and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Peterbilt, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts Employees Join with Earth Corps for National Day of Caring

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RENTON, Wash., Sept. 21, 2018  — On Sept. 14, PACCAR Parts partnered with Earth Corps as part of United Way’s National Day of Caring. Over 80 PACCAR Parts employees spent the day removing non-native plant species, implementing measures to prevent weed growth in the future and maintaining healthy areas of forest at Warren G. Magnuson Park in Seattle, Wash.

Their goal was to restore health to the forested areas and improve living spaces for local wildlife.

PACCAR Parts has paired with Earth Corps in the past on similar projects and has participated in the National Day of Caring, organized by United Way, for the last three years.

“PACCAR has great appreciation for giving back. It starts at the top with our leadership team, who actively encourage employees to participate in events like this or give back to our communities,” said Gina Bowker, PACCAR Parts leadership development participant and the coordinator for PACCAR Parts’ involvement. “PACCAR has a longstanding history with community giving and it’s not always about writing a check. This event is a unique way for our team to be hands on and get involved.”

Working together, PACCAR Parts employees helped ensure the continued health of the 350 acre park.

“Our employees are encouraged to give back to the communities we live and work in, and this event presented an excellent opportunity for us to do so,” said David Danforth, PACCAR vice president and PACCAR Parts general manager. “We take pride in the culture of philanthropy and volunteerism we have here at PACCAR and PACCAR Parts.”

About PACCAR Parts: 

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.

PACCAR Parts Celebrates 45 Years of Uptime

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RENTON, Wash., Sept. 12, 2018  — To commemorate 45 years as a division of PACCAR, PACCAR Parts’ employees celebrated on Aug. 16 at facilities around the globe. At the PACCAR Parts campus in Renton, Wash., alumni, retirees and current employees celebrated with acknowledgements from Ron Armstrong, PACCAR chief executive officer, David Danforth, PACCAR Parts general manager, and others.

From the very beginning, PACCAR Parts was a division that strived to deliver the best possible products and customer service, said Armstrong, who also detailed the growth and expansion of the company, from its beginning in a single building to the ever-expanding global operation it is today.

“Everyone at PACCAR Parts is proud to celebrate our 45th anniversary,” said Danforth. “Congratulations to the entire organization for providing industry-leading uptime support for more than a million customers around the world with the best dealers, products, the best services, and the best people.”

Darrin Siver, current PACCAR senior vice president and former PACCAR Parts general manager added that the culture of excellence at PACCAR Parts is driven by its employees.

The Aug. 16 celebration commemorates PACCAR Parts’ founding in 1973 to provide parts distribution, sales and service support to Kenworth and Peterbilt dealers. The first Parts Distribution Center (PDC) was opened in Renton in 1973. In the decades following, additional PDCs were established, first in locations across the United States and then in countries around the world.

During this period, PACCAR Parts also introduced innovative and customer service driven programs to move customers and businesses forward.

“From the first Roadside Assistance Center in 1999 to the comprehensive vehicle and technical support offered by today’s 365 Center, PACCAR Parts is committed to customer support 7/24, 365 days a year,” said Lisa Berreth, PACCAR Parts director of customer service.

Today, PACCAR Parts has a global network of 18 PDCs and provides support to over 2,200 DAF, Peterbilt and Kenworth dealership locations and TRP Stores worldwide.

Moving forward, PACCAR Parts is committed to industry leading uptime around the world. Recently, new parts distribution centers opened in Brisbane, Australia and Panama City, Panama and in October 2018, an all-new 160,000 square foot distribution center will open in Toronto, Canada, expanding service across eastern Canada.

“Every day, our mission is to exceed customer expectations,” said Laura Bloch, PACCAR Parts assistant general manager of operations. “For the next 45 years and beyond, PACCAR Parts will drive uptime and move customers and business forward.”

About PACCAR Parts: 

PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP Stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.