RENTON, Wash., (July 19, 2022) — PACCAR Parts and Peterbilt Motors Company held the 2022 “New Roads, No Limits”, Parts and Service Meeting on July 10 – 12 in Denver, Co. A two-day agenda provided training, discussion and networking opportunities among Peterbilt dealers, PACCAR Parts, Peterbilt Motors Company and PACCAR suppliers.
The meeting began with an awards ceremony recognizing dealer achievements and performance. Award criteria was based on maximizing UPTIME, retail sales growth, parts purchase growth, absorption, PACCAR MX Engine technician staffing, participation in customer support programs and efforts to maximize customer UPTIME.
“These dealerships exemplify how parts and service work together to deliver an exceptional customer experience,” said Laura Bloch, PACCAR vice president and PACCAR Parts general manager. “They continually exceed goals by performing at the highest levels.”
The following awards were presented to Peterbilt dealerships:
The Fleet Services Dealer of the Year winner was Rush Peterbilt Truck Center, for their outstanding support of fleet customers and participation in the PACCAR Parts Fleet Services program.
The Special Markets Dealer of the Year award was given to Golden State Peterbilt. This dealer is active in the bus and public sector market and has significantly grown their TRP parts purchases.
Jackson Group Peterbilt was recognized as the Technology Dealer of the Year for their use of several key PACCAR Parts technology applications including MDI and PACCAR Parts eCommerce program, the Online Parts Counter.
The final award was given to Peterbilt of Atlanta for the PACCAR Parts UPTIME Dealer of the Year award. This award recognized a dealer whose commitment to delivering service and parts programs has resulted in delivering industry-leading UPTIME to their customers.
Over the following days, dealers attended parts and service training sessions on subjects such as electric vehicle opportunities, expanding service with mobile trucks, customer analytics, recruitment best practices and the next generation of customers. Dealers also participated in interactive workshop discussions and attended the UPTIME expo trade fair, where over 80 supplier exhibitors displayed their products and offered interactive demonstrations.
“This meeting was a unique opportunity for collaboration between PACCAR Parts and Peterbilt,” said Danny Landholm, PACCAR Parts National Sales Manager – Peterbilt. “We were able to work together to develop strategies to grow our business and bring the customer experience to new heights.”
About PACCAR Parts:
PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.
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