RENTON, Wash., (July 19, 2022) — PACCAR Parts and Kenworth Truck Company held the 2022 “New Roads, No Limits”, Parts and Service Meeting on July 12 – 14 in Denver, Co. A two-day agenda provided training, discussion and networking opportunities among Kenworth dealers, PACCAR Parts, Kenworth Truck Company and PACCAR suppliers.
The meeting began with an awards ceremony recognizing dealer achievements and performance. Award criteria was based on maximizing UPTIME, retail sales growth, parts purchase growth, absorption, PACCAR MX Engine technician staffing, participation in customer support programs and efforts to maximize customer UPTIME.
“These dealerships exemplify how parts and service work together to deliver an exceptional customer experience,” said Laura Bloch, PACCAR vice president and PACCAR Parts general manager. “They continually exceed goals by performing at the highest levels.”
The following awards were presented to Kenworth dealerships:
The Fleet Services Dealer of the Year winner was Inland Kenworth, for strong PACCAR Parts Fleet Services growth and outstanding support of fleet customers.
The Special Markets Dealer of the Year award was given to CIT Trucks. This dealer significantly grew TRP retail sales and operates two TRP stores with service.
Papé Kenworth was recognized as the Technology Dealer of the Year for leading the use of analytics tools and growing sales through the Online Parts Counter, PACCAR Parts’ eCommerce program.
The PACCAR Parts UPTIME Dealer of the Year is Kenworth of Louisiana. They were selected for this award based on their parts leadership in several key areas, including retail and TRP growth and outside sales support. Kenworth of Louisiana is a tireless advocate for Kenworth, Kenworth dealers and the heavy-duty trucking industry.
Over the following days, dealers attended parts and service training sessions on subjects such as electric vehicle opportunities, expanding service with mobile trucks, customer analytics, recruitment best practices and the next generation of customers. Dealers also participated in interactive workshop discussions and attended the UPTIME expo trade fair, where over 80 supplier exhibitors displayed their products and offered interactive demonstrations.
“Our time together was a valuable opportunity to discuss new ways for Kenworth dealers to develop strategies to grow our business and enhance the customer experience,” said Brad Johnson, PACCAR Parts National Sales Manager – Kenworth.
About PACCAR Parts:
PACCAR Parts drives uptime for fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 18 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.
###
