DAF Service

New standards of support for customers around the world.

TRP Service Counter
PACCAR Customer Support
PACCAR Parts Engine Service

Customer Service

PACCAR Parts distributes quality OEM and aftermarket products exclusively through PACCAR dealers, who operate the finest truck sales and service facilities in the world. These dealerships contribute to PACCAR repeatedly winning Truck of the Year honors in Europe and JD Power Awards in North America. DAF, Kenworth, and Peterbilt dealers and TRP retailers ensure that customers understand the features, benefits and value of the aftermarket parts that they are buying. PACCAR Parts works with our dealers and retailers to enhance their parts and service capabilities to support customers in the field with the best parts and service experience.


Take control of your fleet with a powerful program that empowers you and your business. The PACCAR Parts Fleet Services Program quickly and easily enables fleets to streamline daily operations with consolidated billing, customized reporting, 24/7 account support and consistent pricing on PACCAR-supplied parts. The key is its flexibility – billing and reporting how you want it, when you want it. For more information visit paccarpartsfleetservices.com

PACCAR Connect System


Advanced Technology for Fleet Maintenance and Inventory Management.
Connect technology is a comprehensive online fleet maintenance and inventory management software solution, developed by experts to help truck and equipment fleets work smarter.

Connect provides accurate, up-to-date information to help with decisions about maintenance, operations and DOT compliance. The Connect fleet maintenance and inventory control software is designed to meet the demands of our industry’s growing business. The system is scalable to ensure the best experience and the right fit for large or small businesses and all makes of trucks or equipment.

For more information, call 1-800-434-5076

email connect@paccar.com.


PACCAR Customer Center


Peace of mind for owners of all makes and models.

Roadside assistance is just a phone call away with PACCAR Parts’ network of PACCAR Customer Centers. Located around the world, PACCAR Customer Centers support DAF, Kenworth and Peterbilt Customers 24 hours a day, 7 days a week, 365 days a year.

With the goal of answering incoming calls within 10 seconds, PACCAR Customer Centers are equipped with an efficient roadside management system, personalized customer profiles, bilingual agents and an extensive network of PACCAR dealers and independent service providers around the globe.

Worldwide support for PACCAR Engines.

In addition, The PACCAR Customer Center is staffed 24/7 with certified PACCAR engine specialists. Equipped with advanced, proprietary diagnostic tools, these trained specialists help PACCAR dealer technicians servicing your heavy or medium-duty truck resolve engine maintenance issues on the spot to get you back on the road and back in business.